If you have private health cover with extras, you should be able to claim part of your treatment fee on the spot through our HICAPS system. Rebates vary between funds, so check your level of cover with your insurer. Please bring your health fund card to your appointment.

Your first session starts with a comprehensive assessment, including a hands-on examination and functional testing, to work out what’s causing your problem. You’re welcome to ask questions at any time.

Treatment may include joint mobilisation, soft tissue therapy, postural correction, electrotherapy, exercise and muscle rehabilitation. You’ll also learn techniques to manage your problem at home, including exercises and preventative strategies.

Where needed, our physiotherapists will liaise with others involved in your care, and refer you on if physiotherapy isn’t the best option, for example to a Sports Physician we work closely with.

Your initial consultation is longer than a standard session, to allow time for a full assessment. Follow-up consultations take approximately 30 minutes.

As a new client, please arrive 10 minutes before your appointment to fill out paperwork. Our physios aim to keep to schedule, but occasionally there may be unforeseen delays.

• A pair of shorts, if your condition is in your lower body

• Your private health fund card, if you have one

• Any X-rays or scan results

• A list of any questions you have